CELPIP Writing Task 1 email samples: Level 7, 9 and 11

Dear Manager,

I am writing about the evening classes at West Park Recreation Centre. I registered for yoga on Tuesdays and beginner swimming on Thursdays because I want to become more healthy after work.

In the last month, three classes were cancelled. Usually I received the email only one or two hours before the class. This is a problem for me because I leave my office early and take two buses to reach the centre. Last Thursday I was already on the bus when I saw the message, so I wasted my time and bus fare.

I would like the centre to give members at least one day notice when a class is cancelled. Also, please offer another class or a credit when this happens. It is not fair that members lose the class after paying the full monthly fee.

I like the centre and the teachers are very friendly. I hope you can improve this situation soon.

Sincerely, Maya Patel

Dear Ms. Alvarez,

I am writing about the repeated cancellation of evening programs at West Park Recreation Centre. I joined in June specifically for Tuesday restorative yoga and Thursday beginner swimming, since those are the only sessions that fit around my 8:30-to-5:00 work schedule.

Three classes have been cancelled during the past four weeks, twice with less than two hours’ notice. On July 9, I left work early, paid for a rideshare and reached the centre before learning that swimming had been cancelled. Besides the unnecessary cost, these changes make it difficult to maintain the rehabilitation routine recommended for my shoulder.

Could the centre send cancellation notices by noon on the day of an evening class? I would also appreciate an automatic make-up booking or account credit whenever the centre cancels a paid session. Either option would respect members’ time without placing extra work on the front desk.

I value the instructors and would like to continue my membership, so I hope a more reliable process can be introduced.

Kind regards, Maya Patel

Dear Ms. Alvarez,

I am writing to ask the centre to improve how it handles cancellations of its evening programs. I purchased a three-month membership primarily to attend Tuesday restorative yoga and Thursday beginner swimming, the only two classes compatible with my full-time work schedule.

During the past four weeks, three sessions have been cancelled with less than two hours’ notice. On July 9, for example, I left work forty-five minutes early and spent $18 on a rideshare, only to find a cancellation notice taped to the pool entrance. More importantly, the interrupted schedule has set back the shoulder-rehabilitation plan I arranged around these classes.

I suggest sending email and text alerts by noon whenever an evening session cannot proceed. For cancellations after that deadline, members could automatically receive either a seven-day make-up pass for the same activity or a credit on the following month’s fee. This would give members a fair remedy while allowing the centre to manage instructor absences.

The instructors have been excellent, and I hope these practical changes will make the program equally dependable.

Sincerely, Maya Patel