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Train Ticket Refund Policy: Passengers who cancel their ticket at least 24 hours before the scheduled departure time are eligible for a full refund to their original payment method. Cancellations made between 24 hours and 2 hours before departure will receive a refund of 50 percent of the ticket price, minus a small processing fee. No refunds are available for cancellations made less than 2 hours before departure, or for passengers who simply miss their train. Refund requests must be submitted online through the passenger's account or in person at a staffed ticket counter; requests made over the phone cannot be processed. Approved refunds are typically returned within 7 to 10 business days.