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Customer Service Notice: Item returned — Defective Kettle (Order #48213). Thank you for bringing your Bramwell 1.7L kettle back to our Kitchener store. Our staff tested the unit and confirmed the auto shut-off switch does not engage, which is a safety fault. Since you still have the original receipt and the return falls within the 60-day window, we can offer either a full refund to your original payment method or a straight swap for a new unit from our shelf stock. Refunds are processed within 3 to 5 business days. If you prefer the exchange, a fresh kettle can be handed to you today at the counter.