Multiple Choice, Single Answer (Core)

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Riverside Dental Clinic sends appointment reminders by text message two days before each visit. Patients receive a message with the date, time, and dentist's name, along with a link to confirm or reschedule. If a patient does not confirm within 24 hours, the front desk calls the patient directly. Patients who cancel with less than 24 hours' notice are charged a $30 late-cancellation fee, unless it is a medical emergency. The clinic asks patients to arrive 10 minutes early to complete any updated health forms. Reminders can be switched from text to email by updating preferences on the clinic's patient portal.