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If your train was delayed by more than 60 minutes, you may be eligible for a partial refund of your ticket price. Refund requests must be submitted within 28 days of the date of travel, either online through the customer portal or in person at any staffed station ticket counter. You will need your ticket number or booking reference, along with the scheduled and actual arrival times. Refunds are typically processed within 10 business days and issued to the original payment method. Please note that delays caused by severe weather or events outside the rail company's control may not qualify for compensation under this policy.