Multiple Choice, Single Answer (Core)

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Employees who wish to swap an assigned shift with a coworker must submit a shift swap request through the staff scheduling app at least 48 hours before the shift begins. Both employees involved must confirm the swap in the app before it is considered final. Managers will review each request to ensure the replacement employee is not already scheduled for overtime and has completed the required training for that role. Once approved, the schedule will update automatically, and both employees will receive a confirmation notification. Shift swaps submitted with less than 48 hours' notice will only be considered in genuine emergencies, at the manager's discretion.