Multiple Choice, Single Answer (Core)

Read the text and answer the question.

Dear Customer Service, I purchased the Brentwood 1.7L kettle from your store on June 3rd. Within two weeks, it stopped heating water fully, and the auto shut-off no longer works, so it keeps boiling until unplugged. This is a safety concern. I still have the receipt and the original box. I would like a full refund rather than a replacement, since I am not confident in the reliability of this model. Please advise on how to arrange a pickup or drop-off for the return. I have attached a photo of the receipt for your records. I look forward to a prompt response.