Multiple Choice, Single Answer (Core)
1 questions. Answer them all, then submit once for your section score.
Read the text and answer the question.
A hotel's booking policy allows changes to a reservation, such as adjusting the check-in date or room type, up to 48 hours before arrival without any fee. Changes made within 48 hours of arrival incur a charge equal to one night's rate, and the new booking must be for a date within the next three months. Cancellations follow a different rule: guests who cancel more than 7 days before arrival receive a full refund, while those who cancel later forfeit the first night's payment. Guests are encouraged to make changes through the hotel's website rather than by phone, as phone changes may take up to 24 hours to appear in the system.