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Thank you for contacting Brightline Appliances about your washing machine. Since your unit is still within its 24-month manufacturer warranty, we can proceed with a free repair. To avoid delays, please bring your original sales receipt and the appliance's serial number card to our service counter. Repairs without proof of purchase will be treated as out-of-warranty and billed at standard labour rates. Our technicians are available Monday to Friday, 9 a.m. to 5 p.m., and most warranty repairs are completed within five business days. If your receipt has been lost, contact the store where you bought the machine, as they may be able to issue a duplicate copy for our records.