Multiple Choice, Single Answer (Core)

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Dear Customer, we're writing to apologize for the internet outage in your area that lasted from Tuesday evening until Thursday morning, roughly 36 hours in total. Our technicians traced the issue to a damaged cable following nearby roadwork. As a courtesy, we are automatically applying a credit equal to three days of service to your next bill, so no action is required on your part. If you experienced additional problems, such as damaged equipment, please contact support directly, as those cases are handled separately from this general credit. We appreciate your patience and are taking steps to prevent similar outages in the future.