Fill in the Blanks (Reading) (Core)

A passenger who missed her train due to a schedule change went to the ticket counter to request a —refundrenewalrewardrefusal. The agent explained that refunds are only issued if the cancellation is made at least two hours before —departuredestinationdeliverydetour. Since the train had already left, the agent instead offered to —transfertranslatetransmittransact the ticket to the next available departure at no extra cost. The passenger agreed and was asked to keep her receipt as —proofprofitpromiseprotest in case she needed to contact customer service later.