Fill in the Blanks (Reading) (Core)

After three days without a working connection, Marcus called his internet provider to complain about the ongoing —outageoutlineoutletoutcome. The support agent apologized and confirmed that a fault at the local exchange had affected several homes in his area, not just his own. She said a technician had already been dispatched and the issue should be fixed by evening. Because Marcus had been unable to work from home, he asked about —compensationcompetitioncompletioncompanion for the days he lost service. The agent checked his account and offered a partial refund covering the affected period, along with one free month as a —gesturegadgetgenreguesswork for the inconvenience. Marcus accepted the offer and asked for written confirmation by email. The agent promised to send a —confirmationconversationconsultationcombination within twenty-four hours, along with a reference number in case the credit didn't appear on his next bill.