Fill in the Blanks (Reading) (Core)

Riverbend Auto sends every customer a friendly —reminderwarrantyinvoicereceipt once their vehicle nears its scheduled maintenance date. Last week, Priya received a text saying her sedan was due for an oil change and tire rotation. She called the shop to —bookcanceldeliverinsure an appointment for Saturday morning, since the technicians are usually free before ten o'clock. The service advisor also mentioned that her brake pads were getting thin and would likely need replacing within the next two months. Priya asked for a written —estimateapologywarrantyrefund of the total cost before agreeing to any extra work. The advisor promised to email one within the hour, along with a list of —recommendedrefundedcancelledimported parts the shop recommends for her mileage.