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Thank you for contacting our customer service team regarding your recent —warrantydeliverymembershipinvoice claim. To process your request, please bring the original receipt along with the faulty item to any branch location. Our technicians will —inspectadvertisedeliverpackage the product within five business days to confirm the defect is covered under the terms of purchase. If approved, you may choose between a full refund or a free —replacementsubscriptionconsultationreservation. Please note that damage caused by misuse or normal wear is not —covereddeliveredrenewedadvertised under this policy, so our staff will check the item carefully before making a decision.