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A passenger contacted customer service to ask about a refund after missing a train due to a family emergency. The agent explained that tickets bought more than 24 hours in advance are usually eligible for a —partialfluentoverduereversible refund, minus a small administration fee. However, tickets bought on the day of travel are often non-refundable unless the delay was caused by the —operatorapplicanttenantinstructor itself, such as a cancelled service. The passenger was asked to —attachrenovatediagnosepostpone their ticket confirmation email along with a short explanation of the situation. Refunds approved after review are normally —crediteddiagnosedtranslatedaudited to the original payment method within seven to ten business days.