Fill in the Blanks (Reading & Writing) (Core)

A passenger contacted the rail company's customer service desk to ask for a refund after her train was cancelled due to a signal fault. The agent explained that because the delay was the company's fault, she would be entitled to a full —refunddiscountreceiptpenalty rather than store credit. She was asked to submit her original ticket number along with a screenshot of the cancellation —notificationinvitationreservationapplication sent to her phone. The agent noted that refunds are usually —issueddeducteddelayedcancelled to the original payment method within seven business days. If the payment card had since expired, the passenger could instead —requestapologizequalifycomplain for a bank transfer by providing her account details on the refund form.