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Residents in the building were without home internet for almost two full days after a cable was damaged during nearby road work. The provider sent a technician to complete the —repairpurchaseauditionrenovation once access to the street was restored. Many customers called to complain about missed work calls and lost streaming time, so the company issued an automatic —creditpenaltysurchargeincrease on the next month's bill. Customer service also apologized for the delay in —reportinghidingcelebratingdesigning the outage on their status page. Overall, the response was seen as slow, but the eventual —compensationconfusiondelaycomplaint left most residents satisfied.