Fill in the Blanks (Reading & Writing) (Core)

A passenger contacted the rail company to request a refund after her train was cancelled due to a signal fault. The customer service agent explained that she could —submiterasemockabandon a refund form online within 28 days of the journey date. Since the cancellation was the company's fault, she would receive a —fullspoiledborroweddelayed refund rather than a partial one. The agent also mentioned that refunds are usually —creditederasedphotographedshouted to the original payment method within five to ten business days. The passenger was advised to —keepshredforgetsell her ticket number handy in case further verification was needed.