Multiple Choice, Multiple Answers (Core)

Read the text and select ALL correct options. Wrong selections lose points.

Since March, Priya has been dealing with frequent noise from the apartment above hers, including heavy footsteps late at night and furniture being dragged across the floor early in the morning. After speaking with her upstairs neighbour twice without much improvement, she submitted a formal noise complaint to the building manager last week. The building's policy requires the manager to first send a written warning to the resident causing the disturbance, giving them ten days to address the issue. If the noise continues after that period, the tenant can request a mediation session, which the building arranges free of charge. Only if mediation fails can the complaint be escalated to a formal hearing before the property's tenant board, a process that can take up to two months. Priya has been advised to keep a log of the dates and times of each disturbance, since this record will be required as evidence if the case proceeds to a hearing.