PTE Reading

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Pearson Test of English — TestDayTwin Practice

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Hi team, a reminder about how shift swaps work at the front desk. If you want to trade a shift with a coworker, both employees must fill out the Shift Swap Request form, available in the staff room binder or on the shared drive, and submit it at least 48 hours before the shift in question. The form requires both signatures, so make sure your coworker has also signed before handing it in. Once submitted, the swap is not official until a supervisor approves it and updates the schedule board; verbal agreements between staff are not sufficient on their own. Employees are still responsible for their originally assigned shift until the swap appears on the updated schedule. Swaps requested with less than 48 hours' notice will only be considered in genuine emergencies and require manager approval by phone.

Based on the message, which TWO things does the employee need to do to complete the shift swap? (select all that apply)

Submit the completed form at least 48 hours before the shiftGet both employees' signatures on the swap formA verbal agreement between coworkers is enough to confirm the swapThe swap is official as soon as the form is submittedOnly one employee needs to sign the request form