PTE Reading

Multiple Choice, Multiple Answers (Core)

1 questions. Answer them all, then submit once for your section score.

Pearson Test of English — TestDayTwin Practice

1 of 1Time Remaining00:06:00

Read the text and select ALL correct options. Wrong selections lose points.

Two weeks ago, I bought an electric kettle from your Bloor Street location. From the very first use, it has switched off automatically after only thirty seconds, well before the water reaches a boil. I have tried it on three separate occasions with the same result, so I am confident the problem is not user error. I still have the original receipt and the box, and the kettle has not been damaged in any way. Under your store's return policy, items with manufacturing defects can be exchanged or refunded within thirty days of purchase, provided proof of purchase is presented. I would prefer a full refund rather than a replacement, since I no longer trust this particular model. Please let me know what documents you need from me and whether I should bring the kettle in person or mail it back to the store.

According to the passage, which TWO statements are correct? (select all that apply)

The kettle stopped working immediately after the warranty period ended.The customer has tested the kettle more than once with the same fault occurring.The customer would rather receive a refund than a new kettle.The store has already refused to accept the return.The kettle was damaged when it arrived at the customer's home.