Multiple Choice, Multiple Answers (Core)
1 questions. Answer them all, then submit once for your section score.
Read the text and select ALL correct options. Wrong selections lose points.
Marisol opened her hydro bill and nearly dropped her coffee: $412, almost triple her usual amount. She called Riverbend Hydro right away. The agent asked her to check the account number on the bill against her last statement. Sure enough, the digits didn't match — she had been billed for the unit next door, whose tenant had moved out mid-month without transferring service. The agent apologized, cancelled the incorrect charge, and issued a corrected bill of $138, which matched her normal winter usage. She also received a $25 credit for the inconvenience. Marisol asked how to avoid this in future, and the agent suggested she register for paperless billing with account alerts, so any unusual charge triggers an email before the bill is finalized. Marisol signed up on the spot and thanked the agent for sorting it out so quickly.