PTE Reading

Multiple Choice, Multiple Answers (Core)

1 questions. Answer them all, then submit once for your section score.

Pearson Test of English — TestDayTwin Practice

1 of 1Time Remaining00:06:00

Read the text and select ALL correct options. Wrong selections lose points.

Dear customer, we're writing to follow up on the internet outage that affected your address between June 20 and June 23. Our technicians have confirmed the interruption was caused by damaged fibre cable near your neighbourhood following the storm that week. As part of our service guarantee, customers affected for more than twenty-four hours automatically receive a credit equal to five days of service, applied to their next bill. You do not need to call or submit a claim; the credit has already been processed and will appear on your statement dated the 15th of next month. If your bill does not reflect this credit by that date, please contact our billing team directly. We apologize for the inconvenience and thank you for your patience during the repair work.

According to the passage, which two statements about the internet outage refund are correct? (select all that apply)

The outage was caused by damaged fibre cable after a storm.Customers must submit a claim form to receive the credit.The credit equals five days of service for outages over 24 hours.The credit will appear on a bill dated the first of next month.Customers should contact billing if the credit is missing by the stated date.