Multiple Choice, Multiple Answers (Core)

Read the text and select ALL correct options. Wrong selections lose points.

Since moving into her apartment, Denise has been bothered by loud footsteps and furniture scraping from the unit above hers, especially late at night. After enduring it for a month, she left a polite note for her upstairs neighbour explaining the issue and asking if they could avoid moving furniture after ten o'clock. The neighbour, a man named Carlos, knocked on her door the next day to apologize, explaining that he had recently rearranged his living room and did not realize how much noise it caused below. He offered to place felt pads under his furniture legs to reduce the sound and promised to keep late-night activity to a minimum. Denise appreciated his response and suggested they exchange phone numbers in case either of them needed to raise a concern quickly in the future. Carlos agreed, and the two have gotten along well since then.