Respond to a Situation

You will hear a spoken situation. Respond appropriately. You call your internet provider's customer service line and hear this recorded message: 'Thank you for calling. We're aware of an outage in your area yesterday. Please leave a message explaining your issue and what you'd like us to do.' Leave a message: explain you lost service for six hours and request a refund or credit on your next bill. Use a firm but polite customer-service register.