Respond to a Situation
1 questions. Answer them all, then submit once for your section score.
Situation: You call your mobile provider's customer service line about upgrading your phone plan. The representative says: "Hi there, I understand you're calling about your current plan. What can I help you with today?" Respond to the situation. In your response, you should explain that you want more data because you've been running out each month, and ask whether upgrading will change your contract end date. Use casual, polite everyday spoken English, as if speaking to a customer service agent on the phone.
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