Respond to a Situation

You will hear a description of a situation. You will have 20 seconds to prepare and 40 seconds to respond. In your response, apologize for the inconvenience and suggest two alternative pickup times. Situation: You work at a small pharmacy. A regular customer calls to redeem their store loyalty points for a discount, but your till system is temporarily down and cannot process the redemption today. Leave a voicemail response for the customer.