Respond to a Situation

Situation: You realize you've lost your monthly transit pass somewhere on your commute home and you still need it for the rest of the month. You are speaking to a customer service agent at the transit office. In your response, explain that you lost your pass, ask whether it can be cancelled and replaced, and ask if there is a fee for issuing a new one. Use a polite, slightly apologetic tone suitable for a customer service interaction.