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What to Do If You Lose Your Transit Pass Losing a monthly transit pass can be stressful, especially if it was paid for in full and cannot simply be replaced for free. Transit agencies handle lost passes differently depending on whether the pass is a physical card, a reloadable smart card, or a pass loaded onto a phone app. For reloadable smart cards that are registered online, riders can report the card lost through the transit website or customer service line, which immediately blocks the balance from being used by anyone else. A replacement card with the remaining balance transferred over is usually issued within five to seven business days, sometimes for a small replacement fee. Unregistered cards, however, cannot be traced, and any remaining balance is lost permanently, which is why agencies strongly encourage riders to register their card as soon as they buy one. Passes loaded onto a phone app are the easiest to recover, since losing the phone does not mean losing the pass. Riders simply log into their account on a new device to restore access, though they should also report the lost phone to prevent unauthorized use of stored payment details. Riders who lose a pass should also file a report with the transit lost-and-found office, since physical cards are sometimes handed in by other passengers or found by cleaning staff on vehicles.