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Refund Policy Update Following Recent Internet Outage Customers in several neighborhoods experienced a loss of internet service for approximately eighteen hours last week due to damage to an underground cable during nearby road construction. We understand how disruptive this was for households relying on the connection for work, school, and daily communication, and we want to explain how affected customers will be compensated. Any customer whose service was interrupted for more than four hours will automatically receive a credit equal to one full day of service on their next monthly bill. This credit will be applied without customers needing to call in or file a request, since our system has already identified which accounts were affected based on outage reports from local equipment. Customers who believe they experienced a longer outage than what our records show, or who had additional costs such as needing to purchase mobile data, can contact customer support to request a review of their account. Reviews typically take five to seven business days to complete. We have also increased inspection of underground lines in the affected area to reduce the chance of similar disruptions in the future, and crews will continue monitoring the repaired section for the next month.