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Lost Your Transit Pass? Here's What to Do. Losing a monthly transit pass can be stressful, especially since replacement policies vary depending on whether the pass is a physical card or linked to a mobile account. Riders with a registered transit card should report the loss immediately through the transit authority's website or customer service line, since registered cards can be deactivated within minutes to prevent anyone else from using the remaining balance. A replacement card with the same balance is usually issued within five business days for a small ten-dollar processing fee. Unregistered cards, however, cannot be cancelled or refunded, so any remaining balance is lost if the card is not found. Riders who bought their pass through a mobile app can simply log into their account from a new device, as the pass is tied to the account rather than a physical card. In the meantime, riders without a valid pass must pay the standard single-fare rate, though transit staff can sometimes offer a short-term paper pass if the loss is reported at a station office with identification.