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Starting this month, all overtime must be approved by a supervisor before the shift is worked, not after. Staff had been logging extra hours and submitting them for pay once the work was already done, which made it difficult for managers to control labour costs and plan schedules. Under the new process, anyone who expects to stay past their scheduled end time, or come in on a day off, must fill out a short overtime request form and get sign-off from their supervisor at least 24 hours in advance where possible. Emergency situations, such as covering an unexpected absence or responding to an urgent client issue, will still be approved on the spot, but employees should follow up with the paperwork within 24 hours. Overtime hours worked without prior approval may not be paid at the premium rate and could require a written explanation. Supervisors have been asked to respond to requests within one business day so that staff are not left waiting to find out if extra hours are authorized. Payroll will only process overtime claims that include a matching approval form. Employees with questions about the new procedure can speak to their team lead or check the updated policy posted on the staff bulletin board near the break room.