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Consumer Advice: What to Do When Your Kettle Stops Working Electric kettles are among the most frequently returned small kitchen appliances, and most stores have straightforward policies for handling defective units, provided customers act within the return window and keep basic proof of purchase. If your kettle stops heating, shuts off unexpectedly, or leaks from the base, it is likely a manufacturing defect rather than something caused by misuse, especially if it happens within the first few months of use. Before returning the item, check that the kettle is properly seated on its base and that the power outlet itself is working, as these simple issues account for a surprising number of return requests. If the appliance is confirmed faulty, bring the original receipt or a digital order confirmation, along with the kettle, its lid, and its base, to the store's customer service counter. Most retailers offer a full refund or a free exchange within thirty days of purchase, and some manufacturers extend this to a one-year warranty covering parts and labour. Keep in mind that kettles damaged by dropping, overfilling past the maximum line, or using them without water are typically excluded from warranty coverage. Registering your appliance online after purchase can also make future claims faster to process.