Write Email

Your home internet was out for four full days last month due to a fault at the provider's end, and you were told you would receive a refund that has still not appeared. Write an email to the billing department of your internet provider, NorthLink Broadband. In your email: • Remind them of the outage dates and the promised refund • State that the refund has not yet appeared on your account • Ask them to process it and confirm once it is done