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Your home internet was down for four full days last month due to a fault on the provider's line. You want a refund for the outage. Write an email to the customer service team at your internet provider, NorthLink Broadband. In your email: • State the dates and length of the outage • Mention that you reported the fault at the time and give the reference number (REF-88213) • Request a refund for the days without service
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